Always be available for your customers
Waiting Room lets you to set a threshold for incoming visitors to your site and when that number is exceeded visitors are routed to a virtual holding space which is handled on a First-In/First-Out basis.
This means that your website remains online and customers are not put off by ‘site unavailable’ messages which may even encourage them to go elsewhere.
Instead, they are simply placed into a virtual Waiting Room where they will be presented with their estimated wait time.
As a result, your customers will have a more satisfying and seamless user experience and are more likely to return.
Waiting Room benefits
Keep your website online
During peak traffic times manage traffic to your website by redirecting visitors to a virtual waiting roomDownload the infographic
Reduce cart abandonment
Reduce mid-purchase abandonment during peak shopping events by placing customers in a queueDownload the infographic
Avoid maintenance downtime
Control the number of visitors accessing your website during maintenance to avoid disruptionDownload the infographic
Control traffic and stay online
When a customer experiences downtime or is unable to access a website, they will often redirect to another site - which can equate to a significant loss in earnings.
Waiting Room allows you to stay in control of traffic and ensures that your website is able to handle all incoming visitors, including legitimate bot traffic.
By using Waiting Room your visitors are redirected to a virtual room where they are placed in a first-in-first-out queue and updated with their estimated remaining wait time.
Manage visitor access when you need to
You set your traffic limits, ensuring a comfortable visitor experience throughout site maintenance, during heavy visitor load, or whenever you choose.
Waiting Room allows you to control traffic during peak traffic periods, during promotions, on Black Friday or CyberMonday, or whenever your visitor flow might cause website slow down and reduce your customer experience.
Simple to use, and ready to go in only a few minutes.
Enhance customer experience
Wait time visibility
Customers see an estimated wait time and reduces site slow down
Easy to use
Easily set traffic limits and visitor access numbers, and/or use our automated system
Tailor your customer holding area with your brand identity