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End Of Life Policy

Imperva Product End-of-Life Information

Imperva takes great care in helping customers deploy Imperva products as effectively and efficiently as possible. To assist our customers, Imperva has established an End-of-Life Policy for all Imperva Appliances and Software products. Only customers with Imperva products that are currently covered by a valid Support contract are entitled to the benefits set forth by the End-of-Life Policy.

Disclaimer: Imperva may continue offering Support services beyond the standard EOL period and reserves the right to charge additional fees for continuing Support services on any EOL products. Imperva reserves the right to reduce or amend Support services offerings available for renewal under this policy at any time in its sole discretion, with or without notice. The terms and conditions of the Imperva Reseller Agreement, End User License Agreement, Master License and Services Agreement, as applicable, shall apply to this EOL Policy and, in the event of any conflicting terms the applicable written agreement will govern.

SecureSphere Software (prior to Version 12.0)

Imperva is committed to providing Support for SecureSphere Software products (prior to version 12.0)* for a minimum of two major Versions. After two subsequent major Versions are made generally available, Imperva will issue an EOL notification for the EOL Software Version. The EOL Software Version will reach End of Support (EOS) twelve months after the date of EOL notification.

SOFTWARE EOL TIMELINE (SECURESPHERE RELEASES PRIOR TO VERSION 12)

MILESTONE DESCRIPTION
General availability date Date the Software Version is released.
First subsequent major Version general availability date Date first subsequent major Version is released.
End-of-Life Date Date Imperva announces the EOL for a Software Version. Notification of EOL will typically occur at the same time or soon after the second subsequent major Version is released.
End-of-Support Date The last date Support will be offered for the EOL Software Version. The Software EOS date occurs twelve months after the EOL notification date. Customer should upgrade to a supported Version by the applicable EOS date.

* SecureSphere EX Events Platform is not available with SecureSphere prior to Version 12.0, and is not addressed in this Appendix C-1.

SecureSphere Software (Version 12.0 and Later)

For Imperva’s SecureSphere Software (Versions 12.0 and later), Imperva has updated its Software EOL Policy to provide longer Support timeframes. Effective with Version 12.0 of SecureSphere Software (except for its SecureSphere EX Events Platform, which is addressed below), Imperva will make Support available for a period of four (4) years from the date of the first software release of each generally available Version. The last day of this period is referred to as the End of Life – EOL date, and, upon expiration of this four-year period, will make Extended Support available for an additional, subsequent two-year period. The last day of this period is referred to as the End of Support – EOS date.

Support will no longer be available as of this EOL Date, and Extended Support will no longer be available as of this EOS Date. Imperva will provide applicable EOL/EOS dates with the generally available release of each major Version of the SecureSphere Software, and will send reminder announcements worldwide regarding EOL/EOS dates for each SecureSphere Software Version, eighteen (18) months prior to its applicable EOL and EOS dates.

EOL and EOS dates are based on the day a major version is made Generally Available (GA), regardless of subsequent Feature Packs or Maintenance Releases for that major version.

For additional information on Feature Packs and Maintenance Releases, and regarding SecureSphere release cadence from Version 12.0 and later, please refer to Appendix C-5.

SOFTWARE EOL TIMELINE (SECURESPHERE VERSION 12.0 AND LATER)*

MILESTONE DESCRIPTION
General availability date Date of the first software release for a major Software Version.
End-of-Life Date The last date Support will be offered. The EOL date for a particular SecureSphere Version occurs 48 months after the applicable date of its generally available release. The EOL date will be announced upon Version release, and another notification of impending EOL will be sent 18 months prior to EOL date.

Customers that do not want to rely upon Extended Support should upgrade to a more recent and supported SecureSphere Version prior to the applicable EOL date.

End-of-Support Date The last date Extended Support will be offered. The EOS date for a particular SecureSphere Version occurs 72 months after the applicable date of its generally available release, and 24 months after the applicable EOL date. The EOS date will be announced upon Version release, and another notification of impending EOS will be sent 18 months prior to EOS date.

Customers should upgrade to a supported Version by the applicable EOS date.

Extended Support

Extended Support is described and compared to Support in the following table:

SUPPORT ENTITLEMENT SUPPORT EXTENDED SUPPORT
Technical support on configuration and installation of Appliance via email and telephone Available Available
Knowledgebase: Product-specific information that is available by logging into the Imperva Customer Portal Available Available
Knowledgebase: Product-specific information that is available by logging into the Imperva Customer Portal Available Available
Critical Security Patches and Updates:
Critical platform-specific patches that present security threats to the Imperva platform
Available Available
Imperva will assess the impact of any Critical Security Patch and/or Update and determine if it is required for that LTS release.
Non-security updates:

Software support, bug-fixes, upgrades, hotfixes, and patches.
Available Not Available
No Planned bug fixes. Imperva will provide a viable work around if possible. Customers will need to upgrade to the latest, supported version for bug fixes and patches

SECURESPHERE EX EVENTS PLATFORM EOL TIMELINE (SECURESPHERE VERSION 12.0 AND LATER)

MILESTONE DESCRIPTION
General availability date Date the Version is released.
First subsequent Version general availability date Date first subsequent Version is released.
End-of-Life notification date Date Imperva announces the End-of-Life date, which includes the upcoming EOS date for the Version. This notification will typically occur at the same time or soon after the first subsequent Version is released.
End-of-Support date For the SecureSphere EX Events Platform, the Software EOS date for a Version will be the later of: (a) one year from its general availability date, or (b) six (6) months from the End-of-Life date. Customer should upgrade to a supported Version by the applicable EOS date.

CounterBreach Software

Imperva is committed to providing support for the CounterBreach Software product for twelve (12) months from the date the first subsequent version is released. Imperva will issue an EOS notification for the EOS Software Version at approximately the time of release of the first subsequent Version.

Each supported version of the CounterBreach Software will remain compatible with any then-supported versions of the corresponding SecureSphere Database Activity Monitor or SecureSphere File Activity Monitor.

SOFTWARE EOL TIMELINE – COUNTERBREACH SOFTWARE

MILESTONE DESCRIPTION
General availability date Date the Version is released.
First subsequent Version general availability date Date first subsequent Version is released.
End-of-Life date Date Imperva announces the End-of-Life date, which is the last day a Version will be offered for sale. Imperva typically announces the End-of-Life date at the same time or soon after the first subsequent version is released.
End-of-Support date For CounterBreach Software, the End-of-Support date will be be 12 months after the End-of-Life date.

Appliances

End-of-Life Policy for Appliances

Imperva hardware models reach the end of product life due to market requirements, technological innovations or replacement by products with new, more advanced technology. To ensure a smooth migration to new Imperva hardware platforms, Imperva will continue to support hardware sixty (60) months after the last date an Appliance is made generally available for order by a customer (“Last Order Date”). Accordingly, the EOL policy for Appliances is as follows:

  • Imperva will issue an End-of-Life notification 90 days prior to the Last Order Date.
  • Imperva will continue to support Appliances for sixty (60) months after the Last Order Date.
  • During that sixty (60) month period, repair services or replacement parts will be available for all Appliances under valid Support contracts.
  • During that sixty (60) month period, all standard technical support services, including access to the Imperva Customer Support Portal, and to phone and email support, will be available to customers with valid Support contracts.

End of Support Policy for Third-Party Products

Imperva products are designed for use with multiple databases, operating systems and other third-party products, up to their respective end-of-support dates as identified by the applicable third-party vendor.

Following the end-of-support date for a compatible third-party product, all versions of Imperva SecureSphere software then generally available and supported by Imperva under its Mainstream support program will be designed to continue to operate with the unsupported third-party product. However, Imperva will not provide any error corrections, bug fixes, agent upgrades/updates or new feature development for its software in order to facilitate operation with a third-party product, once that third-party product has reached its end-of-support date (as provided by the third-party vendor).

Please contact your vendor representative to confirm the end-of-support dates for that vendor’s respective third-party products.

Definition of Terms

“End-of-Life (EOL)” is a process that consists of a series of technical and business milestones and activities that, once completed, make a product obsolete. Once obsolete, the product is not sold, manufactured, improved, repaired, maintained, or supported.

“End-of-Support (EOS)” is the last date support will be offered and represents the final milestone in a product’s lifecycle. Support contracts expire upon reaching product EOS.

“Appliance” means the physical Imperva hardware and its physical components on which the Software operates.

“Last-Order-Day (LOD)” is the last date to order the product through Imperva or affiliates.

“Maintenance” means the delivery of Upgrades and Updates.

“Version” means a version of the applicable Software made generally commercially available to customers, as designated by the first two numbers separated by a decimal point. For example, for releases designated 4.3.2.1 and 4.3.4, the version in each case shall be Version 4.3.

Topics

SecureSphere Software (prior to Version 12.0)

SecureSphere Software (Version 12.0 and Later)

Extended Support

CounterBreach Software

Appliances

End of Support Policy for Third-Party Products

Definition of Terms

Imperva Software End-of-Life Schedule

PRODUCTS AFFECTED SOFTWARE VERSION END OF SUPPORT DATE
SecureSphere Web Application Firewall 5.x (see technical bulletin) January 31, 2011
SecureSphere Database Security Gateway 5.x (see technical bulletin) January 31, 2011
SecureSphere Database Monitoring Gateway 5.x (see technical bulletin) January 31, 2011
SecureSphere MX Management Server 5.x (see technical bulletin) January 31, 2011
SecureSphere Web Application Firewall 6.x (see technical bulletin) January 31, 2011
SecureSphere Database Security Gateway 6.x (see technical bulletin) January 31, 2011
SecureSphere Database Monitoring Gateway 6.x (see technical bulletin) January 31, 2011
SecureSphere MX Management Server 6.x (see technical bulletin) January 31, 2011
SecureSphere Web Application Firewall 7.x (see technical bulletin) January 31, 2013
SecureSphere Database Security Gateway 7.x (see technical bulletin) January 31, 2013
SecureSphere Database Monitoring Gateway 7.x (see technical bulletin) January 31, 2013
SecureSphere MX Management Server 7.x (see technical bulletin) January 31, 2013
SecureSphere Database Security, File Security and Web Application Security Products 8.x (see technical bulletin) May 31, 2014
SecureSphere MX Management Server 8.x (see technical bulletin) May 31, 2014
SecureSphere Database Security, File Security, Web Application Security Products and the MX Management Server 9.x (see technical bulletin) January 31, 2016
SecureSphere for Crossbeam 9.0,10.0 (see technical bulletin) See associated bulletin
SecureSphere Web Application Firewall, Database Firewall, and File Security Products, SharePoint Protection and the MX Management Server v10.x (v10.0.x and v10.5.x) (see technical bulletin) March 5, 2018
SecureSphere Web Application Firewall, Database Firewall, and File Security Products, SharePoint Protection and the MX Management Server v11.x (v11.0.x and v11.5.x) (see technical bulletin) June 15, 2019
SecureSphere Web Application Firewall, Database Firewall, and File Security Products, SharePoint Protection and the MX Management Server v12.x (v12.0 to v12.6)
Extended Support only available for v12.6
End of Life: Feb 05, 2021
End of Extended Support:
Feb 5, 2023
SecureSphere Web Application Firewall, Database Firewall, and File Security Products, SharePoint Protection and the MX Management Server v13.x (v13.0 to v13.6)
Extended Support only available for v13.6
End of Life: March 20, 2022
End of Extended Support:
March 20, 2024
CounterBreach V1.x June 13, 2018
Imperva WAF & DAM Gateways (On-Premises) v14.x TBD

Imperva Hardware End-of-Life Schedule

APPLIANCE CHARACTERISTICS LAST ORDER DATE END OF SUPPORT DATE
SecureSphere model is G4, G8, G16 or MX and purchase date is between 2005 and January 2008 and chassis model is 1300, 1400, 1450 or 4850 January 31, 2008 January 31, 2011
SecureSphere model is G2, G4, G8, G16 or MX and purchase date is between January 2008 and July 2010 and chassis model is 3100, 3140, 1530 or 2500 July 31, 2010 July 31, 2015
SecureSphere model is X1000, X2000, or M100 December 31, 2013 January 31, 2019
SecureSphere model is X2500, X4500, X6500, or M150 April 15, 2015 April 15, 2020
SecureSphere X1010, X2010, and M110 October 25, 2017 October 25, 2022
SecureSphere model is X2510, X4510, X6510, X8510, X10K or M160 Limited quantities remain, contact your Imperva rep for pricing July 6, 2025
SecureSphere model is X1020, X2020 or M120 To be announced To be announced
SecureSphere model is X2520, X4520, X6520, X8520, X10K2 or M170 To be announced To be announced