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End Of Life Policy

Imperva End-of-Life Support Policy

Imperva takes great care in helping customers deploy Imperva products as effectively and efficiently as possible, continuously enhancing them with new features and technologies which protect against the latest threats. To assist our customers, Imperva has established an End-of-Life Policy for all Imperva customer managed software and hardware products to deal with new software releases that are launched on a regular basis.

After a certain period of time, a major architectural change might be required, in which case, Imperva will announce the End-Of-Life (EOL) of the existing product, and might introduce a successor product. To help customers efficiently manage product EOL-transitions, Imperva will announce the dates for the End-of-Life and Last Order Date (for hardware) along with the available migration path according to the table below. Imperva aims to maintain its products in line with the statements given herein. However, due to the ever-increasing pace of cybersecurity and evolution of technology, Imperva might not always be able to follow it.

During its lifecycle a product will pass through the following milestones until it reaches its final End-of-Life state:

Software

LIFE CYCLE MILESTONE DEFINITION
GA Date The date when a product is made generally available.
Last Renewal Date The last date when an existing subscription or support contract for the related product or service can be renewed. Support contract renewals may not extend beyond the EOL date.
End-of-Life (EOL) The date on which Imperva will cease support for the applicable version of the product or service. EOL is a process that consists of a series of technical and business milestones and activities that, once completed, make a product obsolete. Once obsolete, the product is not sold, manufactured, improved, repaired, maintained, or supported.

 

An EOL announcement will only be made after a replacement version is in place.

Feature Release The standard release, including new capabilities, bug fixes and security patches.

 

A Feature Release is supported for a minimum of 12 months from the GA Date.

 

A Feature Release End of Life announcement will be sent a minimum of 12 months before the EOL Date.

Long Term Support Release A release that will only have bug fixes and security patches, no new capabilities.

 

A Long Term Support (LTS) Release is supported for a minimum of 36 months from the date Imperva announces that it is an LTS.

 

An LTS Release End of Life announcement will be sent a minimum of 24 months before the EOL Date.

Hardware

Hardware The physical hardware purchased from Imperva.
Last Order Date (For hardware only) Imperva will try to provide 12 months notice of Last Order Date for each type of hardware. Last Order Date will only last so long as Imperva has inventory in stock, which may be less than 12 months.

 

No new sales for customers who have not bought the product yet.

End-of-Life A hardware End-of Life announcement must be sent a minimum of 60 months before the EOL Date.

End of Support Policy for Third-Party Products

Imperva products are designed for use with multiple databases, operating systems and other third-party products, up to their respective end-of-support dates as identified by the third-party vendor. Although Imperva products may continue to function with the unsupported product of the third-party vendor, Imperva will not be able to provide support for that third-party product, even if that third-party vendor offers extended support. Please contact your vendor representative to confirm the end-of-support dates for that vendor’s respective third-party products.

Disclaimer

Only customers with Imperva products that are currently covered by a valid Support contract are entitled to the benefits set forth by the End-of-Life Policy. Imperva may continue offering Support services beyond the standard EOL date and reserves the right to charge additional fees for continuing Support services on any EOL products. Imperva reserves the right to reduce or amend Support services offerings available for renewal under this policy at any time in its sole discretion, with or without notice.

Topics

Software

Hardware

End of Support Policy for Third-Party Products

Disclaimer

Imperva Software End-of-Life Schedule

PRODUCTS AFFECTED SOFTWARE VERSION END OF SUPPORT DATE
SecureSphere Web Application Firewall 5.x (see technical bulletin) January 31, 2011
SecureSphere Database Security Gateway 5.x (see technical bulletin) January 31, 2011
SecureSphere Database Monitoring Gateway 5.x (see technical bulletin) January 31, 2011
SecureSphere MX Management Server 5.x (see technical bulletin) January 31, 2011
SecureSphere Web Application Firewall 6.x (see technical bulletin) January 31, 2011
SecureSphere Database Security Gateway 6.x (see technical bulletin) January 31, 2011
SecureSphere Database Monitoring Gateway 6.x (see technical bulletin) January 31, 2011
SecureSphere MX Management Server 6.x (see technical bulletin) January 31, 2011
SecureSphere Web Application Firewall 7.x (see technical bulletin) January 31, 2013
SecureSphere Database Security Gateway 7.x (see technical bulletin) January 31, 2013
SecureSphere Database Monitoring Gateway 7.x (see technical bulletin) January 31, 2013
SecureSphere MX Management Server 7.x (see technical bulletin) January 31, 2013
SecureSphere Database Security, File Security and Web Application Security Products 8.x (see technical bulletin) May 31, 2014
SecureSphere MX Management Server 8.x (see technical bulletin) May 31, 2014
SecureSphere Database Security, File Security, Web Application Security Products and the MX Management Server 9.x (see technical bulletin) January 31, 2016
SecureSphere for Crossbeam 9.0,10.0 (see technical bulletin) See associated bulletin
SecureSphere Web Application Firewall, Database Firewall, and File Security Products, SharePoint Protection and the MX Management Server v10.x (v10.0.x and v10.5.x) (see technical bulletin) March 5, 2018
SecureSphere Web Application Firewall, Database Firewall, and File Security Products, SharePoint Protection and the MX Management Server v11.x (v11.0.x and v11.5.x) (see technical bulletin) June 15, 2019
SecureSphere Web Application Firewall, Database Firewall, and File Security Products, SharePoint Protection and the MX Management Server v12.x (v12.0 to v12.6)
Extended Support only available for v12.6 (see technical bulletin)
End of Life: Feb 05, 2021
End of Extended Support:
Feb 5, 2023
SecureSphere Web Application Firewall, Database Firewall, SharePoint Protection and the MX Management Server v13.6 End of Life: July 31, 2023
End of Extended Support: March 31, 2024
FAM and SharePoint Protection: January 31, 2022
Data Risk Analytics (previously offered as CounterBreach) V1.x June 13, 2018
Data Risk Analytics (previously offered as CounterBreach) V2.X.x May 31, 2021
Imperva Data Masking All Versions January 15, 2023
Imperva WAF GW V14.1, V14.2, V14.4, V14.5,V14.6 June 30, 2023
Imperva WAF GW V14.3 December 31, 2023
SecureSphere File Security Products and SharePoint Protection All Versions January 31, 2022
Imperva DAM Gateways (On-Premises) V14.1, V14.2 June 30, 2023
Imperva DAM Gateways (On-Premises) V14.3 December 31, 2023
Imperva DAM Gateways (On-Premises) v14.4 March 31, 2023
Imperva DAM Gateways (On-Premises) v14.5 June 30, 2023
Imperva DAM Gateways (On-Premises) v14.6 September 30, 2023
DSF Hub (previously Sonar) V4.2 and Below June 10, 2023

Imperva Hardware End-of-Life Schedule

APPLIANCE CHARACTERISTICS LAST ORDER DATE END OF SUPPORT DATE
SecureSphere model is G4, G8, G16 or MX and purchase date is between 2005 and January 2008 and chassis model is 1300, 1400, 1450 or 4850 January 31, 2008 January 31, 2011
SecureSphere model is G2, G4, G8, G16 or MX and purchase date is between January 2008 and July 2010 and chassis model is 3100, 3140, 1530 or 2500 July 31, 2010 July 31, 2015
SecureSphere model is X1000, X2000, or M100 December 31, 2013 January 31, 2019
SecureSphere model is X2500, X4500, X6500, or M150 April 15, 2015 April 15, 2020
SecureSphere X1010, X2010, and M110 October 25, 2017 October 25, 2022
SecureSphere model is X2510, X4510, X6510, X8510, X10K or M160 July 6, 2020 July 6, 2025
SecureSphere model is X1020, X2020 or M120 December 31st 2021 (Last Date for 1 year Support Renewal: December 31st 2025) December 31st 2026
SecureSphere model is X2520, X4520, X6520, X8520, X10K2 or M170 To be announced To be announced