Imperva takes great care in helping customers deploy Imperva products as effectively and efficiently as possible, continuously enhancing them with new features and technologies which protect against the latest threats. To assist our customers, Imperva has established an End-of-Life Policy for all Imperva customer managed software and hardware products to deal with new software releases that are launched on a regular basis.
After a certain period of time, a major architectural change might be required, in which case, Imperva will announce the End-Of-Life (EOL) of the existing product, and might introduce a successor product. To help customers efficiently manage product EOL-transitions, Imperva will announce the dates for the End-of-Life and Last Order Date (for hardware) along with the available migration path according to the table below. Imperva aims to maintain its products in line with the statements given herein. However, due to the ever-increasing pace of cybersecurity and evolution of technology, Imperva might not always be able to follow it.
During its lifecycle a product will pass through the following milestones until it reaches its final End-of-Life state:
LIFE CYCLE MILESTONE
The date when a product is made generally available.
Last Renewal Date
The last date when an existing subscription or support contract for the related product or service can be renewed. Support contract renewals may not extend beyond the EOL date.
The date on which Imperva will cease support for the applicable version of the product or service. EOL is a process that consists of a series of technical and business milestones and activities that, once completed, make a product obsolete. Once obsolete, the product is not sold, manufactured, improved, repaired, maintained, or supported.
An EOL announcement will only be made after a replacement version is in place.
The standard release, including new capabilities, bug fixes and security patches.
A Feature Release is supported for a minimum of 12 months from the GA Date.
A Feature Release End of Life announcement will be sent a minimum of 12 months before the EOL Date.
Long Term Support Release
A release that will only have bug fixes and security patches, no new capabilities.
A Long Term Support (LTS) Release is supported for a minimum of 36 months from the date Imperva announces that it is an LTS.
An LTS Release End of Life announcement will be sent a minimum of 24 months before the EOL Date.
The physical hardware purchased from Imperva.
Last Order Date (For hardware only)
Imperva will try to provide 12 months notice of Last Order Date for each type of hardware. Last Order Date will only last so long as Imperva has inventory in stock, which may be less than 12 months.
No new sales for customers who have not bought the product yet.
A hardware End-of Life announcement must be sent a minimum of 60 months before the EOL Date.
End of Support Policy for Third-Party Products
Imperva products are designed for use with multiple databases, operating systems and other third-party products, up to their respective end-of-support dates as identified by the third-party vendor. Although Imperva products may continue to function with the unsupported product of the third-party vendor, Imperva will not be able to provide support for that third-party product, even if that third-party vendor offers extended support. Please contact your vendor representative to confirm the end-of-support dates for that vendor’s respective third-party products.
Only customers with Imperva products that are currently covered by a valid Support contract are entitled to the benefits set forth by the End-of-Life Policy. Imperva may continue offering Support services beyond the standard EOL date and reserves the right to charge additional fees for continuing Support services on any EOL products. Imperva reserves the right to reduce or amend Support services offerings available for renewal under this policy at any time in its sole discretion, with or without notice.