Imperva products end-of-life policy

Software

Life cycle milestone definitions:

• GA Date

  The date when a product is made generally available

• Last Renewal Date

  The last date when an existing subscription or support contract for the related
  product or service can be renewed. Support contract renewals may not extend beyond the EOL date.

• End-of-Life (EOL)

  The date on which Imperva will cease support for the applicable version of the product or service. EOL is a process that consists of a series of technical and business milestones and activities that, once completed, make a product obsolete. Once obsolete, the product is not sold, manufactured, improved, repaired, maintained, or supported.
  An EOL announcement will only be made after a replacement version is in place.

• Feature Release

  The standard release, including new capabilities, bug fixes and security patches.
  A Feature Release is supported for a minimum of 12 months from the GA Date.
  A Feature Release End of Life announcement will be sent a minimum of 12 months before the EOL Date.

• Long Term Support Release

  A release that will only have bug fixes and security patches, no new capabilities.
  A Long Term Support (LTS) Release is supported for a minimum of 36 months from the date Imperva announces that it is an LTS.
  An LTS Release End of Life announcement will be sent a minimum of 24 months before the EOL Date.

Hardware

Imperva hardware appliance models reach end of product life due to market requirements, technological innovations, or replacement by products with new, more advanced technology. Imperva reserves the right to revise the policy at any time and customers are requested to stay updated with the latest policy published in the Imperva customer support guide.

To ensure a smooth migration to new Imperva hardware platforms, Imperva will continue to support hardware based on the stated end of life milestone of sixty (60) months after the announced End of Sale date.

Accordingly, the EOL policy for Appliances is:

Milestone 1: Last Order Date (LoD)

• Last Order Date (LoD) defines the period during which customers may continue to purchase the generation of hardware appliances and its addons referenced in the LoD notification. LoD notification is provided to customers 90 days before the End Of Sale (EOS) date.

Milestone 2: End of Sale (EOS)

• This milestone marks the end of the availability for purchase of the hardware appliance and all related addons. After the EOS date, customers will no longer be able to purchase the hardware appliance or its addons.
• Imperva will continue to support a hardware appliance for sixty (60) months after its End of Sale Date.
• During that sixty (60) month period, repair services or replacement parts will be available for an Appliance pursuant to the applicable agreements.
• During that sixty (60) month period, all standard technical support services, including access to the Imperva Customer Support Portal, and to phone support, will be available to customers with existing Support Contracts.

Milestone 3: End of Software Update (EOSU)

• The EOSU milestone defines the last supported software and date for a specific hardware appliance. This final version will be specifically stated in the hardware end-of-life schedule on the Imperva website.
• The appliance will continue to support software versions released prior to the EOSU in accordance with the software end-of-life schedule.
• Between the End of Sale (EOS) and the EOSU, new software versions may be released.
• New features or software releases post-EOSU may require a hardware upgrade.
• After the EOSU, customers will continue to receive releases for the last supported software version.
• These releases will be provided in accordance with the software end-of-life schedule.

Milestone 4: End of Software Maintenance (EOSM)

• Occurs either 4 years after the Last Order Date or at the end of the support period for the latest version supported by the appliance, whichever comes first.
• Marks the end of maintenance support for the software, meaning no new patches or fixes will be released after this date.
• After EOSM, customers will still have access to basic support services. This includes assistance with usage, configuration, and troubleshooting based on the existing software and its last updates.

Milestone 5: End of Support Life (EOSL)

• This milestone marks the end of support life for the appliance.
• It is reached 5 years after EOS, and customers will no longer receive any support for the appliance after this milestone.

Note: The duration and specific milestones mentioned in this policy may be subject to change at the discretion of the vendor. It is recommended that customers regularly review Imperva customer support guide for any updates or changes to the End of Life policy for their hardware appliance.