Specialized Account Management Programs

Imperva’s dedicated account management programs enhance Imperva’s exceptional technical support and professional services solutions. Specialized account management engineers manage open incidents, identify and address issues, reduce the risk of unexpected downtime, and inform customers of upcoming product development changes. Coupled with Imperva’s technical support and service options, the dedicated account management programs enable customers to maximize their security investment and successfully protect their most critical assets.

Designated Support Engineer

An Imperva Designated Support Engineer (DSE) delivers all of the benefits of a TAM, but also provides an additional two weeks of on-site assistance and in-depth technical knowledge. As one of the most senior engineers at Imperva, the DSE can solve extremely technical product issues personally – without relying on the expertise of other support or software engineers. Each DSE will support a maximum of three Imperva accounts, ensuring that each customer receives timely, thorough, and accurate responses. It will also enable the DSE to understand all aspect of the customer environment and the SecureSphere product deployment. And lastly, each DSE is tasked with one primary objective: to make customer deployments successful. Every DSE will work closely with customers to protect their security investment and ensure customer satisfaction.