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Technical Support

Technical Support Services

Imperva offers five levels of technical support

Standard
Enhanced
Premium
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Service Hours 8am to 6pm local time on work day24x7x36524x7x36524x7x36524x7x365
Customer Support Portal Access checkmarkcheckmarkcheckmarkcheckmarkcheckmark
E-mail Supportcheckmarkcheckmarkcheckmarkcheckmarkcheckmark
Phone Supportcheckmarkcheckmarkcheckmarkcheckmarkcheckmark
Priority Call Routingcheckmarkcheckmark
# of Authorized Customer ContactsFourUnlimitedUnlimitedUnlimitedUnlimited
Health ChecksTwoTwo
Onsite VisitsTwice a year (T&E*)
Designated Single Point of Contactcheckmark
Monthly Reportingcheckmark
Quarterly Business Reviewcheckmark
Hardware ReplacementStandardStandardAdvanceAdvanceAdvance
Hardware-only Appliance Refresh Eligibilitycheckmarkcheckmarkcheckmark

* Requires commitment to minimum annual support contract.
** The travel and expenses (T&E) for the trip(s) are not included in the Support fee and will be separately billed to the customer.

Contact information

Professional Services:

Training:

Partner Certification:

Contact us by phone:

US : +1 (855) 574-9831

Israel : +972 3 978 6970

Australia : +61 2 8294 5141

Singapore : +65 3158 4244

Japan : +81 3 4510 8992