Imperva offers five levels of technical support
|Service Hours||8am to 6pm local time on work day||24x7x365||24x7x365||24x7x365||24x7x365|
|Customer Support Portal Access|
|Priority Call Routing|
|# of Authorized Customer Contacts||Four||Unlimited||Unlimited||Unlimited||Unlimited|
|Onsite Visits||Twice a year (T&E*)|
|Designated Single Point of Contact|
|Quarterly Business Review|
|Hardware-only Appliance Refresh Eligibility|
* Requires commitment to minimum annual support contract.
** The travel and expenses (T&E) for the trip(s) are not included in the Support fee and will be separately billed to the customer.