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Manager, Order Management and Operations - West

G&A (Finance, Admin, HR, Legal, IT)

, United States


Manager, Order Management and Operations - West

 

 

The Opportunity:


Imperva is a cybersecurity leader that delivers best-in-class solutions to protect data and applications on-premises, in the cloud, and across hybrid environments.

We are looking for a Manager, Order Management and Operations working remotely on the West coast (PST). This person is responsible for managing our Americas Order Management and Operations team, as well as processing complex customer orders, and license generation for order fulfillment. This individual will support the Director of Order Management and Operations with key deliverables during US hours and will be an integral part of improving operations and creating solutions for critical business needs.

Responsibilities:
 

  • Develop a working knowledge of Imperva’s order and licensing process
  • Ensure complete and accurate processing of orders on a daily/weekly basis
  • Support our West Coast regional Sales team, including our external channel partners
  • Provide guidance on complex customer orders and license issues to the team
  • Interact with Sales, Deal Desk, Revenue, AR, Operations and Legal teams to work through order management issues
  • Research customer license install-base and generate necessary licenses for customer resolution 
  • Assist in continuous updates to our OM pre-SOX documentation
  • Analyze business needs and work with stakeholders to drive system and process change
  • Take a leading role in collaborating with OM team members to enable the sales team on order requirements
  • Be able to take on team related projects, as well as participate in cross-functional projects, including UATs

 

Qualifications:
 

  • Minimum 8 Years of order management experience
  • Practical knowledge of order management, business operations, and finance related to AR and Revenue
  • Experience leading or managing 2 or more order management team members
  • Experience building and maintaining Order Management processes with continuous quality improvement
  • Ability to make decisions during peak periods while maintaining accuracy working at a high pace
  • Excellent communication skills – written and verbal – a Must
  • Strong customer service and team orientation skills
  • Attention to detail without losing productivity
  • Ability to problem solve complex order scenarios
  • Demonstrated flexibility to changing priorities
  • Ability to work extended hours during month-end, quarter-end and year-end close
  • Experience with Salesforce.com is required
  • Experience with NetSuite is required
  • Proficiency in Microsoft Excel, Google Docs, Google Sheets
     

Our Company:
Imperva is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. Once deployed, our solutions proactively identify, evaluate, and eliminate current and emerging threats, so you never have to choose between innovating for your customers and protecting what matters most. Imperva—Protect the pulse of your business. Learn more: www.imperva.com, our blog, on Twitter.

Rewards:
Imperva offers a competitive compensation package that includes base salary, medical, flexible time off and more. It’s an exciting time to work in the security space. Check out our products and services at www.imperva.com and career opportunities at www.imperva.com/careers
 

Legal Notice:
Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.   

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