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MS - Cloud Security Engineer

Customer Success

Belfast, United Kingdom


Imperva is a cybersecurity leader that delivers best in class solutions to protect data and applications on-premises, in the cloud, and across hybrid environments.

Our customers include leading enterprises, government organizations, small businesses, and service providers.

Enterprise Services Engineer, Cloud WAF – Belfast, Ireland

Can you deliver both technical expertise and a positive business relationship with clients? The Managed Services team monitors, optimizes, and matures customer environments touching industries across the globe.
If you want to make an impact, protect privacy, and make the world a more secure place, come check out our Managed Services role!

About the Opportunity - Imperva’s Managed Services program drives customer success with proactive monitoring and management that maximizes the value customers get out of their products and services. Managed Services engineers respond to incidents related to security and system health, provide holistic operational guidance, and carry out troubleshooting and configuration within Imperva’s Cloud Application Security platform.

Managed Services engineers see a broad range of activities across cloud application and security domains, from integration tasks (such as key management and logging) to security response (advising during triage, analysis, and remediation) to providing analysis and insights through advanced reporting. They also consult with internal functions, both technical (such as support and R&D) and business (such as account executives and renewals).

 

Responsibilities:

  • Expertise with Imperva Cloud Application Security platform
  • Provide comprehensive service to our customers, including proactive monitoring, configuration, integration assistance, and post-sales assistance
  • Act as a trusted advisor, providing a high quality of troubleshooting, investigation, and consultation when requested by customers
  • Take ownership and deal with issues, work with internal Imperva support, research, development and product functions to deliver actionable intelligence that will inform future product enhancements

 

Job Requirements:

  • Two (2)+ years’ experience in tech support, networking, or IT security
  • Good communication skills and experience working with customers.
  • Domain knowledge of Networking Topologies – anycast, web applications, and associated protocols - HTTP/S, SSL, DNS, TCP/IP
  • Familiarity and experience with OWASP top 10 risks.
  • Analytical and problem-solving mindset with the drive to research and learn in pursuit of solutions
  • Developed soft-skills capable of supporting customers and comfortable with presenting and leading calls
  • Experience and skills with Python scripting/programming (or Bash) are preferred but not must.
  • Bonus points - Experience with AWS or Azure
  • An advantage - Familiarity with common web technology concepts such as HTML, Javascript, JSON, and REST APIs
  • Relevant education degrees or professional certifications are desirable.

Our Company

Imperva is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. Once deployed, our solutions proactively identify, evaluate, and eliminate current and emerging threats, so you never have to choose between innovating for your customers and protecting what matters most. Imperva—Protect the pulse of your business. Learn more: www.imperva.com, our blog, on Twitter.

 

Rewards

Imperva offers a competitive compensation package that includes base salary, medical, flexible time off, and more. It’s an exciting time to work in the security space. Check out our products and services at www.imperva.comand career opportunities at www.imperva.com/careers

Legal Notice

Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law. 

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