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Cloud Security Engineer-Enterprise Services Vancouver

Customer Success

Vancouver, Canada

Cloud Security Engineer, Enterprise Services- Vancouver

Can you deliver both technical expertise and a positive business relationship with clients? Want to be a trusted consultant for enterprises, small businesses, and even government entities? The Managed Services team monitors, optimizes, and matures customer environments touching industries across the globe. If you want to make an impact, protect privacy, and make the world a more secure place, come check out our Managed Services roles!

Why Imperva? 
Imperva is a global leader in cybersecurity recognized by Gartner and Forrester, providing best-in-class solutions for application and data security since 2002. With 6000+ customers and 500+ partners worldwide, we are a vibrant, growing company championing the fight for information security.

About the Opportunity
Imperva’s Managed Services program drives customer success with proactive monitoring and management that maximizes the value customers get out of their products and services. Managed Services engineers respond to incidents related to security and system health, provide holistic operational guidance, and carry out troubleshooting and configuration within Imperva’s Cloud Application Security platform.

Managed Services engineers see a broad range of activities across cloud application and security domains, from integration tasks (such as key management and logging) to security response (advising during triage, analysis, and remediation) to providing analysis and insights through advanced reporting. They also consult with internal functions, both technical (such as support and R&D) and business (such as account executives and renewals).


  • Expertise with all aspects of the Imperva Cloud Application Security platform
  • Provide comprehensive service to our customers, including proactive monitoring, configuration, and integration assistance 
  • Act as a trusted advisor, providing a high quality of troubleshooting, investigation, and consultation when requested by customers
  • Work with internal Imperva support, research, development and product functions to deliver actionable intelligence that will inform future product enhancements
  • Take ownership of problems, coordinating with other team members and driving toward resolution


  • One (1) to two (2) years’ experience in tech support, networking, or IT security
  • Domain knowledge of WAN, web applications, and associated protocols (HTTP/S, SSL, DNS, TCP/IP)
  • Analytical and problem-solving mindset with the drive to research and learn in pursuit of solutions
  • Ability to work independently as a confident advisor and consultant while coordinating with a team
  • Developed soft-skills capable of supporting customers and comfortable with presenting and leading calls
  • Familiarity with cloud infrastructure such as AWS and Azure
  • Familiarity with common web technology concepts such as HTML, Javascript, JSON, and REST APIs
  • Familiarity with scripting and automation tools such as Bash or Python
  • Familiarity with common web application security concepts such as the OWASP Top 10
  • Relevant degrees or professional certifications are desirable

Our Company:
Imperva is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. Once deployed, our solutions proactively identify, evaluate, and eliminate current and emerging threats, so you never have to choose between innovating for your customers and protecting what matters most. Imperva—Protect the pulse of your business. Learn more: www.imperva.com, our blog, on Twitter.

Imperva offers a competitive compensation package that includes base salary, medical, flexible time off and more. It’s an exciting time to work in the security space. Check out our products and services at www.imperva.com and career opportunities at www.imperva.com/careers

Legal Notice:
Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.