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Contract - Renewal Representative

Customer Success

, United States

Renewal Sales Representative

Cyber Security
 is a big deal. It’s in the news, growing rapidly, a critical tool for every company, and our specialty.  

Imperva is a leading provider of data and application security solutions that protect business-critical information in the cloud and on-premise. Our customers include leading enterprises, government organizations, SMBs and service providers who rely on Imperva Incapsula to securely deliver their websites and applications at lightning speed.

Why Imperva?  We have experienced the following growth and achievements 

  • Generating $321 million in 2017
  • We have over 5,900 customers
  • 500 partners in 100+ countries worldwide
  • Imperva’s Web Application Firewall has been in the Leader’s Quadrant of the Gartner Magic Quadrant for 4 straight years
  • Imperva Incapsula is a leader in the Forrester Wave for DDoS Services with the highest score in the “current offering” category

The Opportunity:
Imperva is looking for a Renewals Representative to join our Customer Success team in Plano, TX, USA. The World is transforming into the “subscription economy” and Imperva is on the forefront of that revolution. Achieving strong renewal rates and generating recurring revenue are essential in today’s fast paced software world where customers can walk away as easily as they can renew their subscription.

Imperva’s customer base ranges from large Fortune 500 companies to SMB’s. The product line itself offers cutting edge cloud base Application Security solutions as well as legacy “on-premise” solutions. Imperva has customers around the world. The product is sold through a vast network of partners and distributors.

Primary Responsibilities

  • Drive subscription revenue throughout the territory
  • Create accurate forecasts and participate in pipeline reviews
  • Manage the transaction process from quote through PO
  • Interface with customers, partners and distributors
  • Work seamlessly with Account Executives to ensure renewal and expansion sales are maximized
  • Actively participate in company-wide efforts to improve customer satisfaction as measured by NPS
  • Develop and maintain close long-term customer relationships
  • Provide clear and constructive product feedback to Product Management based on customer requirements


  • Enthusiastic, Positive Demeanor and Professional Customer Service skills
  • Strong desire to learn sales processes including quoting, forecasting and closing
  • Excellent communication skills
  • Familiarity with the buying cycle of software products
  • Knowledge of Application Security is a huge plus
  • Strong commitment to reaching your goals consistently
  • Must Play to Win
  • College degree
  • Patient and calm under pressure but also acts with a sense of urgency
  • Organized, knows how to prioritize, and attentive to detail
  • Team player and collaborative
  • Fluent in other languages such as French, Spanish, or Portuguese is a huge plus

Our Company:
Imperva is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. Once deployed, our solutions proactively identify, evaluate, and eliminate current and emerging threats, so you never have to choose between innovating for your customers and protecting what matters most. Imperva—Protect the pulse of your business. Learn more: www.imperva.com, our blog, on Twitter.

Imperva offers a competitive compensation package that includes base salary, medical, flexible time off and more. It’s an exciting time to work in the security space. Check out our products and services at www.imperva.com and career opportunities at www.imperva.com/careers

Legal Notice:
Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.