Imperva is seeking a collaborative and diligent person to join the Global Service Delivery team as a Cloud Operations Change Manager. The Global Service Delivery team is responsible for infrastructure and cloud operations of our SaaS-based cyber security product, and includes 24x7 Network Operations Center (NOC), Incident Response, and system engineering staff.

You will be responsible for driving the change management process within our Infrastructure and Cloud Operations (ICO) organization, including defining and implementing processes, running change advisory board (CAB) calls, and reporting on operational performance as it relates to infrastructure change cycle. This includes maintenance activities, as well as new implementations across our global data centers. Candidates must be passionate about technology, love customer service, and have the ability to thrive in a fast-paced, high-pressure environment. This role will provide financial benefits to the company through improved quality, productivity, efficiency, and customer experience.

The role’s responsibilities include but are not limited to:

• Develop and execute change management plans
• Execute change management processes to coordinate, review, and control all production services changes in collaboration with all stakeholders
• Chair regular CAB meetings
• Guide discussions from requesters to gather appropriate information and risk profile based on the type of change being submitted
• Deliver routine change management reports to include details such as change velocity and results
• Maintain change calendar to assist with visibility and scheduling conflicts
• Create documentation, and support the design and delivery of training programs related to change management
• Collaborate with all levels of the organization, from individual contributors to senior management
• Work with a globally-distributed team across multiple timezones

Qualifications

• Bachelor's with 8+ years (or commensurate experience) related to Information Systems, or an equivalent technical field
• At minimum 3 years of experience in an IT Change Management role
• Strong knowledge of change management processes
• Knowledge of and experience managing change related to network services
• Outstanding written and oral communications skills
• Experience and knowledge of change management principles, methodologies, and tools
• Practical application of current/emergent technologies, Agile IT, ITIL and continuous improvement (CI/CD) practices and techniques
• Flexible and adaptable; able to work in ambiguous situations
• Forward looking with a holistic approach

Our Company:

Imperva is the cybersecurity leader whose mission is to help organizations protect their data and all paths to it. Customers around the world trust Imperva to protect their applications, data and websites from cyber attacks. With an integrated approach combining edge, application security and data security, Imperva protects companies through all stages of their digital journey. Imperva Research Labs and our global intelligence community enable Imperva to stay ahead of the threat landscape and seamlessly integrate the latest security, privacy and compliance expertise into our solutions. Learn more on the Imperva website or company blog, and follow Imperva on LinkedIn and Twitter.

Benefits:

Imperva offers a competitive compensation package that includes base salary, medical, flexible time off and more. It’s an exciting time to work in cybersecurity. Learn about Imperva products and services at www.imperva.com and career opportunities at www.imperva.com/careers

Legal Notice:

Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.

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