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Principal Consultant

Customer Success

Any US Location, United States


As a principal consultant, your role includes leading the delivery of cutting-edge solutions for our large enterprise clients, growing our professional services in the FS, Government, and Teclo Industries, and developing high-performing teams. You are also responsible for leading business and technical discussions with senior stakeholders in our clients, ensuring the right outcomes for clients are achieved,  providing leadership and directions to team members, and acting as the lead SME. You are expected to demonstrate thought leadership, independent and critical thinking, business acumen, strategic thinking, strong client orientation, self-confidence, assertiveness, perseverance, and resiliency.

 

 

ESSENTIAL FUNCTIONS

-          Ability to elicit, listen, and analyze problem statements and work creatively and collaboratively with clients to tailor solutions. Ability to work on complex issues where analysis of the situations or data requires an insightful evaluation of intangibles, involving people, process, and technology.

-          Ability to deploy Imperva solutions

-          Ability to work closely with the sales team to support cross-product sales and increase consultancy engagements with clients to assist clients in maximizing the value of their Imperva investments. Uses skills to contribute to the development of company objectives and principles and to achieve goals in creative and effective ways for large and complex enterprise solutions

-          Demonstrate audible awareness when working with customers

-          Ability to troubleshoot complex Imperva technology issues and provide root cause analysis

-          Exercises independent judgment in selecting methods, techniques and evaluation criteria for obtaining results, knowing when to escalate where appropriate

-          Contribute to thought leadership and innovative practice development

-          Maintains Imperva certifications

-          Create and present proposals to clients and able tailor outcomes, approach, and timeframes in engagements to meet client needs including structuring appropriate commercial models.

-          Manage client expectations, ensure commercial obligations are fulfilled and client expectations are met or surpassed, and engagements are profitable.

 

ADDITIONAL RESPONSIBILITIES

-          Train, and mentor consulting staff or partner staff

-          Provide weekly status about the state of customer engagement, alerting management to potential issues impacting our ability to meet project timeline.

-          Assist management on the state of our products, based on customer feedback, as seen through our end user’s eyes.

-          Assist Manager on interviewing new Consulting Staff

-          Assist Manager on providing requested feedback for performance appraisal evaluations.

-          Conduct periodic training sessions whenever necessary for customers, partners, and internal staff

 

REPORTING RELATIONSHIPS

-          Regional Director or Regional Manager

-          The Principal Consultant will work directly with, Technical Project Manager, Consultants, Architects, Customer Success Managers and Sales team.

 

INTERACTIONS

-          Works closely with management to ensure that customers are receiving high-quality service

-          Participate in Management meetings when requested

-          Communicates to management on key customer engagements

-          Have regular cadence with the sales team to share intelligence and discuss opportunities to deepen and broaden partnerships with clients

 

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

-          Over 10 yrs. of experience with Cyber Security and related solutions such as Identity and Access Management, Web Application Security, Data Loss Prevention, API Management, and Assessment frameworks covering Regulatory and other compliance obligations.

-          Experience with designing and implementing Database Security solutions.Utilizing creative problem-solving abilities and a consistent consultancy mindset while working on, as well researching problems and/or issues and developing and/or offering effective solutions for, clients' initiatives and needs related to technology-related services

-          Proven track record of success in managing technical and analytical teams in a professional services environment.

-          Has successfully worked with compliance, risk and privacy officers; proven abilities to maintain relationships with key executives, companies, and a network of professional organizations or affiliations within the Security technology industry;

-          Serving as a leader, including the following: supervising teams to create an atmosphere of trust; seeking diverse views to encourage improvement and innovation

-          Experience in communicating with senior business and technical stakeholders, particularly the ability to simplify complex messages and communicate succinctly.

-          Experience in technical project management with understanding in identifying and managing interdependencies.

-          Experience with contractual and commercial matters, including familiarity with different commercial models

-          Proven track record in successfully leading complex engagements in large enterprise accounts and developing high performing teams.

 

EDUCATION AND EXPERIENCE

-          Bachelor's degree / Master's Degree

-          Networking and Infrastructure knowledge

-          Knowledge of Databases such as MS-SQL, Oracle, MySQL, DB2, Big Data or NoSQL platforms

-          Knowledge of operating systems such as Linux, Windows, Solaris, and VMware ESX

-          Knowledge of public cloud services such as AWS, Azure, and GCP

-          Knowledge of Web Servers such as IIS, Apache, and Tomcat

-          Knowledge of Identity Management

-          1 Years of experience within Imperva minimum

-          3 years or more of Professional Services experience in Data Security

-          Extensive experience working with a diverse interdependent cross-functional, cross-departmental projects, vendors, business objectives, and technologies

-          Exposure to common industry risk management frameworks, control design and assurance, and industry and government regulations.


Our Company:
Imperva is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. Once deployed, our solutions proactively identify, evaluate, and eliminate current and emerging threats, so you never have to choose between innovating for your customers and protecting what matters most. Imperva—Protect the pulse of your business. Learn more: www.imperva.com, our blog, on Twitter.

Legal Notice:
Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.   


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