Infrastructure and Cloud
Senior Incident Analyst
Imperva is seeking a collaborative and diligent person with a passion for infrastructure to join the incident response team as a senior incident analyst. The incident response team plays a key role in our commitment towards customer success, and works alongside our 24x7x365 Network Operations Center (NOC) to coordinate response, communication, and resource prioritization during service disruptions.
As the senior analyst you will be accountable for the quality of the incident response commanders’ service delivery. You will be interfacing directly with all infrastructure and cloud operations teams, as well as working extensively with our customer support and product development teams. Your key tasks will be guiding staff through after-action review, scrutinizing root cause analysis (RCA) documents, and driving improvements in work flows as well as software tools to improve quality and efficiency of the incident response team. The output of your work will have a direct impact on our customer satisfaction, as well visibility throughout the company to the executive level. As you're often working in high pressure situations with executives through to technicians, strong communication, matrix management and relationship management skills are essential.
Required Experience and Skills:
Imperva is the cybersecurity leader whose mission is to help organizations protect their data and all paths to it. Customers around the world trust Imperva to protect their applications, data and websites from cyber attacks. With an integrated approach combining edge, application security and data security, Imperva protects companies through all stages of their digital journey. Imperva Research Labs and our global intelligence community enable Imperva to stay ahead of the threat landscape and seamlessly integrate the latest security, privacy and compliance expertise into our solutions. Learn more on the Imperva website or company blog, and follow Imperva on LinkedIn and Twitter.
Imperva offers a competitive compensation package that includes base salary, medical, flexible time off and more. It’s an exciting time to work in cybersecurity. Learn about Imperva products and services at www.imperva.com and career opportunities at www.imperva.com/careers
Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.