Networking & Escalation Engineer

Imperva is looking for a stellar COST Test & Escalation Engineer to join our Application Security WAF team
As an escalation engineer you will investigate, troubleshoot, reproduce complex field issues and take ownership for the resolution of engineering issues as they arise across a number of production environments. 

This will be the job for you if you like diving into tricky problems, finding workable solutions, and enjoy gaining a deep knowledge of the product you’re working on. Additionally, you will be working to improve the quality of our platform and product by designing and executing tests on different deployments. This position serves as a middle layer supporting our customers with quick and effective solutions while simultaneously interfacing with our development team to find the right fix for issues and provide valuable feedback to the team.

As Test Engineer will be responsible for all Testing on full compatibility tcp/udp protocols with on-premises, virtual and cloud WAF. Verifying the correct implementation of modern protocols (HTTP, TLS primary). Performance and reliability testing according to NetSecOpen standards.

Imperva is working on the core of Application Security products, as well as on some of the most advanced security related features and complex technologies.

Responsibilities

• Troubleshoot and Reproduce complex field issues
• Direct clients through issue resolution including customer meetings, status reports and updates
• Maintain escalation lab for common customer’s scenario (HW, VM and Cloud)
• Develop customer’s scenario testing flows, write test plans, execute and analysis
• Participate in BETA with customers
• Identify, propose and enforce escalation process improvements
• Be able to adopt new test technologies , tools, analysis and infrastructure
• Share field issues analysis and customer feedback to RnD
• Foster close interface with customers, Support, PM and account teams

Required Qualifications

• At least 3+ years Tier 2 Support with Security or Networking products - MUST
• CCNA OR CCNP certification - MUST
• Strong analytical, diagnostic and problem-solving skills with ability to work independently - MUST
• High level English (speak and write) and good Customer relation experience - MUST
• Experience in reproducing complex networking and HTTP/SSL Scenario in Lab - MUST
• Deep understanding of HTTP/SSL protocols, Networking and Linux
• Wide view in different technologies as Cloud computing (AWS, Azure) , VMware, Performance Testing, DevOps Tools (Jenkins/Git), Docking
• Manual QA experience
• Knowledge of OWASP Top 10, Kali Linux, Penetration testing experience & security certification 
• Hands-on with Hardware, VM and cloud platforms
• Basic scripting experience (Bash, Python)
• Optional to travel to customers 

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