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Product Support Specialist

Customer Success

Singapore, Singapore


Brief Description

As a Product Support Specialist, you will play an integral part of building our Imperva Global Support Team, working alongside our exceptional team of professionals in Product Support, Engineering, and Sales Security Engineering (SE) 

 

Description

Product Support Specialist - Singapore

Do you want to build your career in one of the most innovative and growing industries within software?


As a Product Support Specialist for Cloud, you will play an integral part of building our Imperva Global Support Team, working alongside our exceptional team of professionals in Product Support, Engineering, and Sales Security Engineering (SE). The successful applicant will gain an understanding of the Imperva product line technology, while working to ensure a quality experience by Imperva customers when they interact with Product Support. This position provides an introduction in the Product Support position while offering the opportunity to grow within the Support organization.

Responsibilities:

  • Manage customer cases by ensuring the proper priority is assigned, customer information is accurate, and cases are assigned in order to meet the Imperva SLA.
  • Handle general questions and requests from customers that include portal access, certification validation, product specifications, and access to Imperva resources.
  • Provide customer timely updates and responses while completing their request.
  • Assisting Product Support Engineers and Managers on managing shifts and handovers to other regions.

Qualifications:

  • 1-3 years of experience with a network deployed solution in a technical capacity.
  • Prior experience in case handling and management
  • S. in Engineering/Computer Science or equivalent experience in a technical field an advantage
  • Knowledge of Networking Protocols TCP, IP, layer 2 and 3, and experience in Cloud / SasS products.
  • Prior experience with Linux operating systems
  • Understanding of HTTP, SSL, databases is an advantage
  • Must have a strong sense of customer commitment
  • English communication (written and verbal) is required
  • Self-motivated and able to work independently while still contributing the teams success

Our Company:
Imperva is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. Once deployed, our solutions proactively identify, evaluate, and eliminate current and emerging threats, so you never have to choose between innovating for your customers and protecting what matters most. Imperva—Protect the pulse of your business. Learn more: www.imperva.com, our blog, on Twitter.

Legal Notice:
Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.   

 

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