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Business Data Analyst

Infrastructure and Cloud

, United States

Imperva is seeking a collaborative and diligent data scientist with a passion for infrastructure to work as a Business Data Analyst within our global Global Service Delivery organization. The Global Service Delivery team is responsible for infrastructure and cloud operations of our SaaS-based cyber security product, and includes 24x7 Network Operations Center (NOC) and Incident Response teams.

As a business data analyst, you will be responsible for developing, measuring, and reporting on key performance indicators (KPIs) that will demonstrate the effectiveness of the NOC and incident response teams. You will work closely with team and senior management throughout the goals setting process, provide visibility into performance trends, and help set priorities for operational improvement. 

Your duties will include:

  • Gather requirements of external and internal stakeholders and incorporate them into strategic plans
  • Build tooling to measure data regarding network and personnel KPIs
  • Develop reports and dashboards to display KPI trends
  • Analyze performance data gathered and asst in extracting insights
  • Prepare routine reports on employee and system performance
  • Conduct periodic reviews with staff and senior management to highlight successes and areas for improvement
  • Attend goals-settings activities and incorporate into KPI measurement/display mechanisms

Required Experience and Skills:

  • Bachelor’s degree in business, mathematics, statistics, or equivalent experience
  • At least 5 years experience as a data analyst in a professional setting
  • At least 2 years experience as a data analyst within a service provider, SaaS, or related environment
  • Exceptional verbal and written communication skills in English
  • Proficient in data processing and analytics tools such as Excel, Tableau, Power BI, or Google Data Studio
  • Experience extracting business performance data from platforms such as SalesForce, Jira, and ServiceNow
  • Strong attention to detail
  • Excellent analytical skills
  • Able to work independently with minimal supervision
  • Good interpersonal skills to work with different management levels
  • Strong business acumen

Our Company:

Imperva is the cybersecurity leader whose mission is to help organizations protect their data and all paths to it. Customers around the world trust Imperva to protect their applications, data and websites from cyber attacks. With an integrated approach combining edge, application security and data security, Imperva protects companies through all stages of their digital journey. Imperva Research Labs and our global intelligence community enable Imperva to stay ahead of the threat landscape and seamlessly integrate the latest security, privacy and compliance expertise into our solutions. Learn more on the Imperva website or company blog, and follow Imperva on LinkedIn and Twitter.


Imperva offers a competitive compensation package that includes base salary, medical, flexible time off and more. It’s an exciting time to work in cybersecurity. Learn about Imperva products and services at www.imperva.com and career opportunities at www.imperva.com/careers

Legal Notice:

Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.