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Designated Customer Support Engineer

Customer Success

, United States


Designated Support Engineer (DSE)

 

Data Security is essential for any business, large or small, and they need to have a security partner they can trust and grow with. Imperva is that partner.   

Imperva is committed to data security and is a recognized leader in both Application and Database security, appearing in Gartner’s Magic Quadrant as a leader in Application Security, WAF, since a WAF quadrant was introduced. Imperva is also recognized as an established leader in Database Security and auditing.

 

The Opportunity

Being a leader in Data Security, Imperva is positioned so that it can protect in any environment; on-sight, public cloud, and hybrid. Imperva currently supports the 3 major cloud providers Azure, AWS, and Google Cloud. Imperva’s hybrid solution allows customers to manage an on-sight and cloud deployment from a central management platform.

Imperva recognizes that customers are aggressively moving to the cloud, and therefore Imperva is delivering cloud-based solutions to ensure they retain and enhance the security profile they have with their on-site deployments.

Imperva is looking for individuals who want to be a part of securing these dynamic environments and grow with Imperva as we expand our coverage and provide the latest in security methodologies. 

Responsibilities:

This position is for a senior level support engineer who will work closely with Imperva customers to resolve active issues and proactively work to avoid issues. The DSE will be the primary support contact for customers that have been assigned to them.

 

A DSE will handle the customers’ cases from the time they are opened, through the escalation process, if needed, and finally to close. In addition, a DSE will share product knowledge with the customer and attend regularly scheduled calls.  

 

As a DSE you will be able to know what issues may impact the customer and act in a proactive manner to mitigate that impact, while articulating to the customer what the situation is.

 

This position provides the opportunity to become a trusted source for the customer while representing Imperva’s commitment to customer success.  

 

Qualifications:

  • Earned a BS degree in a technology-related field and 3 years as a senior or escalation engineer, or 6 years of equivalent experience. 
  • Has demonstrated proficiency as an escalation or lead engineer.
  • Hands-on experience with Linux, Windows, and Unix OS.
  • Proven track record in troubleshooting highly complex situations involving TCP/IP, HTTP(S), and SSL. 
  • Accomplished at writing and executing scripts.
  • Established experience using TCPdump, Wireshark, and other diagnostic tools.
  • Able to work in a high-paced, technical environment while meeting the stated SLA.
  • Must be able to work independently as well as with a team.
  • Must be able to fit within a team structure.
  • Have experience in Public Cloud deployments such as AWS and Azure.
  • Proven history of working closely with customers 
  • Deep commitment to customer satisfaction and success
  • Proven track record of resolving complex technical situations in a timely manner.


Preferred Qualifications:

  • AWS or Azure Certifications
  • Linux administrator 
  • Competence with attack methods such as SQLi, XSS, and other OWASP Top 10 Attack vectors.
  • Experience in researching, understanding, and identifying mitigation techniques for published CVEs.
  • Working knowledge of SSL and PKI, including ciphers, handshakes, CAs, and certificates.
  • Experience with Virtual and/or Cloud-based Environments (such as VMWareESXi, or Hyper-V, AWS, and Azure.)
  • Experience with Load Balancers, Application / Network Firewalls, and similar technologies.

 

Our Company:
Imperva is an analyst-recognized cybersecurity leader—championing the fight to secure data and applications wherever they reside. Once deployed, our solutions proactively identify, evaluate, and eliminate current and emerging threats, so you never have to choose between innovating for your customers and protecting what matters most. Imperva—Protect the pulse of your business. Learn more: www.imperva.com, our blog, on Twitter.

Rewards:
Imperva offers a competitive compensation package that includes base salary, medical, flexible time off and more. It’s an exciting time to work in the security space. Check out our products and services at www.imperva.com and career opportunities at www.imperva.com/careers
 

Legal Notice:
Imperva is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.   

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