Privacy Policy and Legal Notices

IMPERVA PRIVACY POLICY

Consent

By using this website and providing personally identifiable information in your interactions with Imperva, you consent to the collection and use of the information as described in this privacy policy. The purpose of this privacy policy is to provide you with clear and understandable information about Imperva’s privacy practices.

Information we collect

Imperva gathers information from you to help us manage our relationship with you. The information we gather may include:

  • contact details such as your user name, email address, telephone number, your company’s name and your title,
  • if you contact us by email through the websites we may keep a record of your contact information and correspondence, including any information that you provide to us in your message,
  • shipping, billing and payment information,
  • your transaction history,
  • information you provide to us to receive technical assistance or during customer service interactions,
  • information about other people that you may provide with any program or services,
  • information about your computer or device, including browser type and settings, IP address and traffic data relating to your Internet connection,
  • product performance data and information about how you use our products and services, and
  • aggregated data or other information that does not specifically identify you, such as actions taken on our websites.

How we use your information

We may use your information to:

  • communicate with you, including responding to you if you contact us,
  • verify your identity and entitlement to products and services,
  • provide, register and support our products and services,
  • deliver newsletters, product updates or technical alerts,
  • manage your registered user account through which you can take advantage of the services made available by Imperva, including access to the support or the download websites,
  • allow you to view information on the website,
  • market specific products and services,
  • provide quotes, process orders and subscriptions, update order status, ship products, and collect payment information and payment,
  • evaluate, analyze and improve Imperva’s products and services through surveys, questionnaires, and other methods of gathering information,
  • allow you to download our “white papers”, participate in webinars or request a space in one of our training classes,
  • download investor information or to receive news feeds through our “RSS Feed Registration” service, or email alerts such as press releases, SEC filings or stock information, through our “Email Alert Subscription” service,
  • collect feedback, conduct chat sessions and improve our chat sessions by reviewing them with our customer service representatives,
  • communicate with you about and manage your participation in contests, offers or promotions,
  • secure our systems and applications,
  • facilitate the provisioning of services,
  • provide you with a customized experience when you visit our websites,
  • enforce our legal rights or comply with legal requirements, and
  • meet contractual obligations.

Information from third parties

We may combine information about you that we receive from third parties with the information we have gathered to improve the quality of our product and service offerings and to tailor our communications with you.

If, at any time, you do not want to be contacted in this manner you may unsubscribe as indicated in this privacy policy or in the communications themselves.

Browser Information

Our servers automatically record log data that your browser sends whenever you visit a website. Log data may include information such as your IP address, browser type or the domain from which you are visiting, the web pages you visit and the search terms you use. For most users accessing the Internet from an Internet service provider, the IP address will be different every time you log on. Except as described in this privacy policy, we do not use this information to identify you personally. We use it to monitor use of our websites and of our service, and for the technical administration of the websites.

Cookies

Like many websites, we also use “cookie” technology to collect additional website usage data and to improve our websites and service. A cookie is a small data file that we transfer to your computer’s hard disk. We do not use cookies to collect personally identifiable information. However, IP addresses are collected by the use of cookies. Imperva may use both session cookies and persistent cookies to better understand how you interact with our websites and our service, to monitor aggregate usage by our users and web traffic routing on our websites, and to improve our websites and our services. In addition, please be aware that other parties may also place their own cookies on our websites, and may collect or solicit personal information from you. A session cookie enables certain features of our websites and our service and is deleted from your computer when you disconnect from or leave our websites. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our websites. Persistent cookies can be removed by following your web browser help file directions. Most Internet browsers automatically accept cookies. You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit.

How we protect your information

Security

Imperva is very concerned about safeguarding the confidentiality of your personally identifiable information. We employ appropriate security measures designed to protect your information from unauthorized access. Those measures include:

  • controlled access to our facilities, locked doors and file cabinets and secure destruction of media containing your information,
  • the use of anti-virus and endpoint protection software, encryption, and monitoring of our systems and data centers to ensure that they comply with our security policies, and
  • training and awareness programs on security and privacy, to make sure employees understand the importance and means by which they must protect your information.

We bind our employees to observe your privacy and confidentiality rights.

Data Retention

Personal data will be maintained as necessary to satisfy the reasons it was collected. We also retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Our Policy Towards Children

Imperva’s business is not focused on, nor do we knowingly collect information from children under the age of 13. If a parent or guardian becomes aware that his or her child, who is under 13, has provided us with personally identifiable information without the guardian’s consent, he or she should contact us at support@imperva.com. If we become aware that a child under 13 has provided us with personally identifiable information, we will remove such information from our files.

Links to other websites

Our websites contain links to third party websites. The fact that we link to a third party website is not an endorsement, authorization or representation of our affiliation with that third party. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. This privacy policy addresses the use and disclosure of information that we collect from you through our websites. Other websites follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of the third party websites you visit.

How we share your information

General

Except as set forth in this privacy policy, Imperva will not share your personally identifiable information with third parties.

Affiliates

Imperva may share personally identifiable information submitted or collected among its affiliated entities for purposes of improving products or services, responding to inquiries or orders, or for processing or storage.

Imperva Servers

Imperva has a number of websites globally. Information volunteered or collected on one of Imperva’s websites may be delivered or transferred electronically to our servers in another country. We protect your personally identifiable information by following the procedures outlined in the “How we protect your information -- Security” section of this privacy policy.

Resellers and Partners

We may also share personally identifiable information with business partners, authorized third-party agents, contractors, distributors and resellers for the purposes described in this privacy policy, as well as to provide you with information about related products and services that may be of interest to you.

Service Providers

We may engage business partners, service vendors, authorized third-party agents or contractors who may utilize your personally identifiable information on our behalf for the purposes described in this privacy policy. We will share your personally identifiable information with these third parties, but only pursuant to binding contractual obligations requiring such third parties to maintain the confidentiality of your data.

Interest-based advertising

The information you give us about your interest in our products may be used by third parties to provide you with more relevant advertising. If we send you interest-based advertising on a third party website and you click on our advertising, we will know only the domain you came from. We do not track your other activities on that website.

Compliance with Laws and Law Enforcement

Imperva cooperates with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including subpoenas and court orders); to protect the property and rights of Imperva or a third party, the safety of the public or any person; to prevent or stop any illegal, unethical or legally actionable activity; or to comply with the law.

Business Transfers

Imperva may decide to sell, merge or otherwise reorganize businesses. Such transactions may involve, in accordance with applicable law, the disclosure of personal information to prospective or actual purchasers. We make it a practice to seek appropriate protection for information in these situations.

Managing your information

Choice/opt-out

We communicate with users who subscribe to our services on a regular basis via email, and we may also communicate by phone to resolve customer complaints or investigate suspicious transactions. We may use your email address to confirm your opening of an account, to send you notice of payments, to send you information about changes to our products and services or to provide those products or services, and to send notices and other disclosures as required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional.

We provide you the opportunity to exercise an opt-out choice if you do not want to receive other types of communication from us such as updates from us regarding new services and products. You may withdraw your consent to our use of your personal information if you do not want us to utilize it for such purposes or to share it with third parties. The opt-out choice or withdrawal of consent may be exercised by clicking on the link provided for such purposes in the emails you receive or by unsubscribing at support@imperva.com.

Inquiries, access and updating your personal data

Please help us keep the personal data you have shared accurate and up to date. You may make these updates yourself online as a registered user via our customer or partner portal or otherwise by sending an email to support@imperva.com. We will respond to requests to access or delete your information within a reasonable period of time.

If you have any other questions about this privacy statement or if you wish to inspect the information we hold about you, please contact support@imperva.com.

Changes to this privacy policy

We reserve the right to revise or modify this privacy policy. If this happens, we will post a prominent notice on this website prior to the change becoming effective.

Last updated: December 12, 2016