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Imperva Customer Service

World Class Customer Service

As part of our commitment to the success of our customers, Imperva offers a world-class customer services program to effectively complement our award-winning family of database and application security products and solutions. Each pillar of the customer service program – Technical Support, Professional Services, and Training & Education – is staffed by highly competent, highly trained engineers. Our engineers have a wealth of experience with Imperva's products and solutions, and a deep understanding of related information security fields, such as enterprise applications, databases, and data security compliance requirements. Each component of Imperva's Services Program has been purpose-built to optimize the customer experience and ensure that each organization quickly benefits from the full value and functionality inherent within the entire family of Imperva data security products and solutions.

Technical Support

Imperva Technical Support is staffed by a qualified team of engineers with proven expertise in data security and compliance. Geographically dispersed to ensure 24x7x365 live coverage, the Imperva Technical Support team combines rich product knowledge with considerable networking, security, enterprise application and infrastructure experience. The collective commitment of each member is focused squarely on delivering world-class customer service and support.

Professional Services

Imperva's Professional Services Group is dedicated to helping our customers realize the full value of our data security products and solutions. To achieve this, we offer a wide range of services that includes the planning, design, deployment, configuration, and fine-tuning of the Imperva SecureSphere product suite. Every consultant in the Professional Services Group is a highly trained professional with a minimum of ten years of Web, networking and database experience. Our consultants have a proven track record assisting a wide variety of enterprise customers representing multiple industries and more than twenty four countries world-wide.

Training

Complementing our Professional Services and Technical Support teams is a comprehensive set of training and education programs designed to provide customers with the knowledge and insight necessary to implement and maintain all of Imperva's database and application security products and solutions. The SecureSphere family of data security products has been custom-architected with simple, out-of-the-box deployment and administration tools that ensure a smooth implementation experience. Those tools may be further enhanced by a dedicated training staff who will provide your network and security engineers with expert guidance on all SecureSphere-related product features and functionalities.



Contact

To open, update, or view your cases online or search the knowledgebase and doucmentation for answers, visit the Customer Support Portal.

Send an email to:
support@imperva.com

Contact us by phone:

   US: 1-877-467-3780

   Outside of the US:
   1-650-345-9000, select option 2

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Our primary concern at AEMS is our clients… After a thorough review, SecureSphere emerged as a clear leader. Imperva impressed us with superior technical support throughout the evaluation and deployment process.

Mamal Torfeh
Head of Global Managed Services, AEMS